Raptix Reveal - Support & Help

Everything you need to know about using the Reveal iOS app

About the App

Raptix Reveal is a professional real-time counter monitoring application that provides live insights into foot traffic, occupancy, and visitor flow data across multiple locations. Designed for businesses that need to track and analyze people counting metrics in real-time.

Key Features

Real-Time Monitoring

  • Live counter data updates every 60 seconds
  • Active status indicators for all monitored counters
  • Pull-to-refresh functionality for instant data updates

Counter Types

Flow Counters (Line Crossing)

  • Track total visitor counts over time
  • Compare current data with previous periods
  • View percentage changes with trend indicators
  • Supports people counting, vehicle counting, or both

Occupancy Counters

  • Monitor current occupancy levels
  • Track peak occupancy for the day
  • View average occupancy statistics

Time Period Analysis

  • Today: Current day data with comparison to yesterday
  • Yesterday: Previous day's complete data
  • 7 Days: Week-over-week analysis
  • 30 Days: Month-over-month trends

Getting Started

Logging In

  1. 1Open the Raptix Reveal app
  2. 2Enter your company email address
  3. 3Enter your password
  4. 4Tap "Log In"

Understanding Counter Cards

Each counter card displays:

  • Counter name and location
  • Active status badge
  • Current value with trend comparison
  • Historical trend graph with timestamps
  • Freshness indicator (Live, Stale, No data, or Awaiting first reading)

Data Freshness Indicators

Live

Data is current and actively updating

Stale

Data hasn't updated recently

No data today

No measurements recorded today

Awaiting first reading

Counter is newly set up

Common Questions

How often does data update?

The app automatically refreshes data every 60 seconds. You can also manually refresh by pulling down on the screen.

What do the trend arrows mean?

Green upward arrow: Increase compared to previous period

Red downward arrow: Decrease compared to previous period

The percentage shows the relative change

Can I view historical data?

Yes, use the bottom navigation to switch between Today, Yesterday, 7 Days, and 30 Days views.

Why am I seeing "Awaiting first reading"?

This means the counter is newly configured and hasn't transmitted its first measurement yet. This is normal for newly installed counters.

Troubleshooting

Can't log in

  • Verify your email and password are correct
  • Check your internet connection
  • Contact your system administrator if issues persist

No data showing

  • Pull down to refresh the screen
  • Check if the counter is marked as "Active"
  • Verify your internet connection
  • Ensure counters are properly configured

Data not updating

  • Check your internet connection
  • Pull down to manually refresh
  • Wait for the automatic 60-second refresh cycle

App running slowly

  • Close and restart the app
  • Ensure you have a stable internet connection
  • Check for available app updates

Technical Requirements

iOS device

iPhone or iPad

iOS 13.0 or later

Required version

Internet connection

Active and stable

Account credentials

Valid Raptix Reveal account

Contact Support

For technical support or questions about your Raptix Reveal account:

For account setup or access issues, please contact your organization's system administrator.

Privacy & Data

All data is securely transmitted and stored. The app requires authentication and only displays data for counters you have been granted access to. Your login credentials are encrypted and handled securely through Supabase authentication.

Version: 1.0.0Last Updated: 2024